Nature Stone : 5 years product replacement - 1 year labour
Stainless Steel: 5 years product replacement - 1 year labour
Porcelain: 5 years product replacement - 1 year labour
Ceramic: 5 years product replacement - 1 year labour
Glass: 5 years product replacement - 1 year labour
Concrete: 5 years product replacement - 1 year labour
Ceramic Marble: 3 years product replacement - 1 year labour
Acrylic Bath: 5 years replacement on bath shell
Waste: 1 year product replacement
Cabinet: 5 years replacement
Parts: 1 year product replacement
R&T internal Valve: 2 years product replacement - 1 year labour
GEBERIT internal Valve: 3 years product replacement - 1 year labour
Cistern & Pan: 10 years product replacement - 1 year labour
Seat cover, hinges, buttons and other parts: 1 year product replacement
R&T: 3 years product replacement - 1 year labour
GEBERIT: 10 years product replacement - 1 year labour
1 year product replacement
Pop-up waster: 1 year product replacement
Other parts: 1 year product replacement
Service Request Form 2023 (pdf)
DownloadInfinity Bathware Pty Ltd provide after sales service or replacement of any product which, as a man-made item, may develop a product issue with the material component. However, the function and installation of the product is the responsibility of the licensed installer to inspect for damager prior to installation. No claims for damages/error/unsuitability will be considered after installation. If you have functional problems with the product(s), which is not related to the material of the product, you should contact the licensed installer at the first instance. If the installer fails for installations and on-site inspections required from Infinity Bathware stall, a call-out service fee will apply base on time/distance. Proof of purchase is required for all warranty claims.
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