Service request form

We stand behind every product we supply. If something isn't right, let us know by completing the form below and our team will be in touch to makr it right as soon as possible.

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Art Basins

  • Nature Stone :

    5 years product replacement - 1 year labour

  • Stainless Steel:

    5 years product replacement - 1 year labour

  • Porcelain:

    5 years product replacement - 1 year labour

  • Ceramic:

    5 years product replacement - 1 year labour

  • Glass:

    5 years product replacement - 1 year labour

  • Concrete:

    5 years product replacement - 1 year labour

  • Ceramic Marble:

    3 years product replacement - 1 year labour

Bathtubs

  • Acrylic Bath:

    5 years replacement on bath shell

  • Waste:

    1 year product replacement

Back To Wall Toilet Suites

  • R&T internal Valve:

    2 years product replacement - 1 year labour

  • GEBERIT internal Valve:

    3 years product replacement - 1 year labour

  • Cistern & Pan:

    10 years product replacement - 1 year labour

  • Seat cover, hinges, buttons and other parts:

    1 year product replacement

Vanity & Shaving Cabinet

  • Cabinet:

    5 years  replacement

  • Parts:

    1  year product replacement

LED Mirror / LED Shaving Cabinet

1 Year Product replacement

Accessories

  • Pop-up waster:

    1 year product replacement

  • Other parts:

    1 year product replacement

Terms & Conditions

Infinity Bathware Pty Ltd provide after sales service or replacement of any product which, as a man-made item, may develop a product issue with the material component. However, the function and installation of the product are the responsibility of the licensed installer to inspect for damage before installation. No claims for damages/error/unsuitability will be considered after installation. If you have functional problems with the product(s) that are not related to the material of the product, you should contact the licensed installer at the first instance. If the installer fails for installations and on-site inspections required from Infinity Bathware stall, a call-out service fee will apply based on time/distance. Proof of purchase is required for all warranty claims.